A number of key trends today are proving to be factors in shaping next-generation learning and knowledge management technologies. Among those are the following:
Blended Learning: While the notion of blended learning is not new, an entirely new spectrum of tools and delivery technologies enables structured learning and unstructured knowledge sharing today.
Informal Learning and Networking: It is said that more than 80 percent of learning occurs in informal settings and until now, technology platforms focused only on structured learning models, but that is beginning to change.
Engaging Content: Simulations and learning games are entering into business/enterprise learning at a faster pace, with the delivery now facilitated through the internet and even mobile devices.
Flexible Component-Based Knowledge and Performance Portals: New methods of sharing knowledge break away from rigid boundaries and give the end-user greater control.
Web Services/Component-Based Architecture: Knowledge management and learning systems easily connect with one another and other mission-critical enterprise systems.
Content Personalization : Content is personalized to allow for greater relevance and engagement in the learning process for the end-user.
Mobility: Learning features such as eBooks, short courses, surveys, the ability to look up information, and more can be delivered to Blackberrys, iPods, and PocketPCs, allowing for greater mobility throughout the learning process.
Content Management/Content Objects: Flexible, collaborative, and role-based access with workflow capability allows content creation to match business needs.
Metrics/Business Intelligence and Enterprise Performance Management: User actions are analyzed and content is tracked to provide insights into what resources are most valuable.
Workflow Learning: As more and more job tasks and business processes are being facilitated by online systems – from project management tools to sales force automation tools – online learning can be linked with those systems to provide timely embedded knowledge support to aid in the optimal performance of the task at hand.
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